Now Hiring - Automotive Client Care Specialist in Sudbury, MA

Herb Chambers BMW of Sudbury has a fantastic opportunity to grow our team with the right person to start a long and rewarding career! We are seeking a Client Care Specialist to work on our Internet Sales Department team.

This expert team is led by a veteran manager that started at BMW of Sudbury as a Client Care Specialist themselves. Upon our veteran sales management team, we are all led by a General Manager that started his career in this very position.

The team you will be joining is one of the TOP Business Development Centers in the Herb Chambers Companies and a top 30 for BMW in the country. BMW of Sudbury has won BMW’s prestigious Center of Excellence award in 2016, 2018, 2019, 2020 and 2022.

This position will be responsible for handling Internet leads, inbound phone calls, and customer retention. As our next team member, you will be fully prepared with training both in-store and with our corporate offices.

Job Responsibilities:

• Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
• Communicate with the prospective sales clients until they are ready to set an appointment and visit the dealership.
• Obtain customer information and keep accurate database.
• Maintain a dealership standard for response time.
• Set up sales appointments with all customers with the focus that all customers are prospective long-term customers.

Benefits Include:

• Health, dental, Vision and life insurance
• 401(k) with company match
• Flexible schedule
• Paid Time-Off
• No cap on income

• Must have flexible schedule and able to work weekends
• Must be self-motivated and performance driven
• Must be able to attend training
• Proven experience in sales. Auto sales preferred but not required.
• Strong written and verbal communication skills.
• Highly organized with the ability to learn quickly.
• Strong computer and typing skills
• Professional and personable demeanor
• Must have a valid Driver's License and own transportation
• Must be available weekends